Frequently Asked Questions
You can choose an alternative delivery address when you are checking out. Please note that we cannot deliver to PO Boxes for security issues.
If you are able to provide us with the new address prior to dispatch, we will be happy to update your address (email customercare@yomismaclothing.com.) However, once we have processed your order and it has been dispatched, it's not possible to change any address details. You will incur any shipping fees necessary to reroute your package.
Outside of the U.S., customs or import duties are charged once a package reaches the destination country. These charges must be paid by the recipient of the shipment. We do not have any control over these costs and do not have specifics on what the costs may be, as customs policies and import duties vary widely from country to country. Please be aware that your package can be delayed by customs and that charges may be applied for the same reason.
- PayPal
- Bank Transfer
- VISA, MasterCard, American Express
- Afterpay
- Sezzle
Since it is difficult for us to predict when and if we will put certain items on sale, it is not possible for us to refund the difference between your purchase price and a later sale price.
If your order has not yet been shipped, no problem! Please contact us at: customercare@yomismaclothing.com
You will receive a confirmation email as soon as your order has been received. If you do not receive a confirmation email, please contact us at customercare@yomismaclothing.com
Orders are shipped 1-2 business days after they are placed, as long as the product is in stock. For customised products, please allow for an additional 5 business days before shipment.
You will receive a dispatch confirmation email with your tracking number as soon as your package has left our facility.
We ship our packages via UPS within the U.S. and via DHL if international. Please see your dispatch confirmation email for package tracking information.
We gladly offer free returns and exchanges within 30 days of delivery, extended through January 4, 2027 for holiday purchases. Items must be unworn, unwashed, and in their original condition with tags attached. Because our Founder's Collection is produced in limited quantities, exchanges are subject to availability. If your preferred size is unavailable, we'll help you arrange an eligible return instead. Refunds are issued to the original payment method.
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